Location: Based in Chicago suburbs close to headquarters, or based within territory
Reports to: Director of Account Management
FLSA Status: Full time, exempt
At LiquiTech, customer partnerships are our top priority. We’re looking for a dedicated and personable account manager to build and maintain strong relationships with customers. The account manager’s role is to oversee a portfolio of assigned customers, serve as their main point of contact, and develop new business from existing clients. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.
Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer satisfaction and retention
» Serve as the main point of contact for all customer concerns and needs
» Build and strengthen customer relationships to achieve long-term partnerships
» Resolve any customer complaints, identifying solutions and managing internal departments to ensure a positive customer experience
» Ensure the timely and successful delivery of solutions according to customer needs and objectives
» Generate progress reports for customers
» Maintain accurate customer records, keeping track of service agreement updates and renewals
» Work with sales team to onboard and integrate new customers into your portfolio
Growth
» Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to customers
» Identify upsell, cross-sell, and renewal opportunities within existing customer accounts
» Expand reach within customer accounts by developing relationships with key stakeholders across the organization
» Negotiate and close service agreement contracts to maximize profits
Account planning
» Create, organize, and execute account plans for large, strategic accounts
» Forecast and track key account metrics (e.g., quarterly sales results, annual forecasts, etc.)
Requirements
» Previous sales/account management experience in technical sales, healthcare selling, and/or water treatment required
» Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level
» Proven track record of meeting or exceeding goals and receiving positive customer feedback
» Proven ability to juggle multiple accounts at a time, while maintaining sharp attention to detail
» Proficiency with customer relationship management software (e.g., HubSpot) and MS Office
» Bachelor’s degree
Travel
~40-50%
Physical demands
» Must be able to sit and/or stand for up to 8 hours a day.
» Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
» Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects
Supervisory Responsibility
This position has no direct reports.
Compensation
Benefits
» Paid time off and holidays
» Flexible working
» Company matched 401k retirement plan
» Health, vision, dental, critical illness and accident insurance
» Company-paid life insurance and additional voluntary life insurance
» Paid family leave
» Health and wellness programs
» Tuition reimbursement
» Ongoing training and career development
Salary
$100,000 base salary (dependent on experience), with commissions based on retention and expansion of current customer accounts, estimated at an additional $30,000.