Account Supervisor - RadScience

Client Relationship Management | Remote - USA

Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.

Real Chemistry creates the world around modern therapies with over 2,000 talented professionals. For the last 20+ years, we have carved out our space at the intersection of healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bringing together experts from a wide range of disciplines to collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be.

Job Summary:

This role can be remote in the US or in any of our US offices, including New York City, Boston, or Chicago.

What you’ll do:

1. Participate in new business opportunities as a support to the Account Director.
2. With guidance from the Supervisor, write/populate the proposals/SOWs in response to client inquiries for new business.
3. Build and maintain client relationships.
4. Debrief with Sr Acct D/Acct D regularly.
5. Moderate specific meetings/calls/email communications with client stakeholders, ensuring a client-centered approach to all communications.
6. Oversee all notetaking during meetings/calls (internal and client-facing); send prompt recaps to all appropriate parties.
7. Coordinate the resources needed to service project scopes by developing/owning strategic operational plans, i.e., creative briefs, project plans, status spreadsheets, hot sheets, meeting recaps, etc., balancing client expectations alongside the execution of successful work output.
8. Follow and implement each client’s Standard Operating Procedures (SOPs) into agency's milestone delivery(s), review periods, MLR submissions, etc.
9. Work in close partnership with PM to ensure the smooth production process of all scopes of work.
10. Review timelines created by PM to ensure dates align to client SOP and needs.
11. Collaborate with PM to meet client submission deadlines and expectations.
12. Drive the creation of billable job codes.
13. Assist Sr Acct D/Acct D at monthly revenue recognition meetings with any insights that may inform accruals.
14. Work with PM to understand project burn against the original budget; communicate updates to Sr Acct D/Acct D.
15. May mentor/coach and supervise junior staff.
16. May work with Supervisor to determine a professional growth plan where a direct report can further develop skillsets, contribute to the organization, and feel professionally satisfied.
17. Effectively collaborate with members across the entire team to succeed.
18. Ensure procedures are being followed by team members.
19. Contribute and/or provide feedback to Supervisor, leadership, and fellow team members with a solution-oriented focus.

This position is a perfect fit for you if:

1. Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
2. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow.
3. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
4. You are a highly organized self-starter, able to work independently and under tight deadlines.

What you should have:

1. Creative, flexible, and self-motivated.
2. Experience interacting with brands and agencies.
3. Strong organizational, written, and verbal skills.
4. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

Pay Range: $85,000-$100,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.

Real Chemistry is proud to be Great Place to Work certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here .

Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates.