Client Interface Manager

Mechdyne has immediate openings for individuals seeking a rewarding career in our IT professional managed services teams. If you have solid business sense, are able to "read the room", understand IT service desk and onsite managed IT support teams, and have excellent communication skills, this position presents great career opportunities for those with the drive to succeed. You will help our clients make a real and significant impact on their businesses.

Job Overview:

A Client Interface Manager is responsible for managing the business relationship with our clients, resulting in thrilled customers that consistently renew their contracts and expand their business with Mechdyne. This position is responsible for working collaboratively with clients and the Mechdyne operations/service delivery team to deliver a high level of service to clients and ensure open communication amongst key managers on the teams. Individuals must be willing to travel as needed (20%), be comfortable running monthly service review meetings and engaging clients in conversation, able to analyze, interpret and apply data, understand a SOW, and eager to support our sales team in pursuit of new opportunities.

What You'll Do:

• Develop and maintain a strong relationship with clients, learning their business model and needs and developing additional solutions as appropriate. Seek out additional growth opportunities by listening carefully to client needs as well as analyzing monthly performance data to highlight emerging trends and provide value-add solutions.
• Engage in regular in-person meetings with clients, as well as ensuring face to face and virtual meetings are conducted regularly. Be an active participant and leader of these meetings. Meetings include weekly operational reviews, monthly performance reviews, and regular strategic reviews (as needed).
• Develop monthly metric presentations for all assigned customers, which provide value-added analysis and insights. Review presentations with the Director of Business Services and/or GM at least 3 business days before presenting or on any other schedule established by the Director of Business Services.
• Provide monthly summary of client scorecards to the General Manager and Director of Business Services.
• Ensure action items are identified and follow up is prompt and thorough.
• Renew and grow existing business as defined in your annual goals.
• Coach and mentor team leads to support their career growth and ability to handle new situations.
• Complete client invoice audits for approval to the billing department.

Power Skills You'll Bring:

• Excellent written and oral communication skills.
• Ability to think quickly on one's feet to assess a situation and manage responses.
• Local and national travel.
• At least two years of experience managing clients.
• Excellent understanding of technology in the work environment.

Qualifications That Will Set You Apart:

• Service Desk and Desktop support expertise to enable one to advise clients on best practices.
• Experience with Excel, Pivot Tables, and Power Query.
• Excellent organization and prioritization skills.
• Call center experience.

About Us:

We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.

Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.

Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package, including performance incentives and profit sharing. Our selection process includes personality and aptitude assessments.

Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.

Note: This is not a position for which non-US work visa sponsorship will be provided.

Salary Range: $52,000 - $60,000 per year depending on experience and qualifications.