Customer Service Representative

Insight Global's client is looking for a Compliance I Specialist who will manage various transactional processes. These transactions include new vehicle paperwork or the registration renewals process. You will cultivate relationships with DMV's and trusted vendors to ensure partnership across the industry. You will be well-versed and able to operate within external and internal systems and technologies to manage processing and communication. The specialist will adhere to detailed methods of tracking to ensure fleet vehicles are on the road legally with the proper license and registration. This is a high-volume role where you will be issuing payments, managing around 400 renewals, regularly updating notes, and calling vendors.

Training Program: The specialist will be on a 30, 60, 90-day training program where you will begin by handling vehicle renewals and registrations through mailings by being quick and efficient. You will then move onto handling searching VIN's, plates, etc, in legacy systems. As you pick up on processes you will then move on to handling larger, complex portfolios by processing in states, issuing payments, renewals, licensing and titling, etc.

Requirements:

• Minimum of high school diploma or equivalent
• 2 years of previous Office Administration, Customer Service, Documentation, etc.
• Word and Excel
• Good communication and the ability to work well in a team environment
• Ability to pick up on tasks quickly

Plusses:

• Salesforce or other CRM experience