Director, Solutions Analyst (Adobe/Salesforce)

Director, Solutions Analyst (Adobe/Salesforce)

Chicago, IL

Merge Storytelling and Technology

We bring together the minds and passions of creative pioneers, tech innovators, and data explorers to help ambitious clients solve business challenges and rise to the top. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City and Los Angeles. MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.

As a Director, Solutions Analyst you will…

Play a key role in orchestrating solutions within our Experience Technology practice. You’ll work closely with leaders across multiple teams to deliver modern marketing solutions for our clients, including Adobe and Salesforce experience platforms, marketing automation, data and workflow tools, website solutions, AI pilots, CDPs, DAMs, and asset management systems.

You’ll help manage client communications related to solution execution, acting as a trusted advisor and strategic problem-solver. You will set the direction for your team, ensuring collaboration, efficiency, and innovation in solution delivery. While overseeing one or multiple teams, you’ll provide input on strategic decisions, manage scope, risk, and opportunities, and drive successful project execution within budget and timeline constraints.

Be accountable and responsible

• Help lead Experience Technology delivery teams, ensuring alignment with architectural plans, staffing needs, and resource allocation to achieve client goals and business outcomes.
• Partner with Client Services and Project Management to provide guidance and support in internal and client communications.
• Establish KPIs and business outcomes that drive solution strategy and delivery, ensuring end-product solutions meet client expectations and deliver value.
• To ensure continued growth, we will provide leadership and support for small—to medium-sized accounts in partnership with Client Services.
• Partner with Solution Consultants and Client Services leads to grow the digital footprint within established Experience Technology accounts and expand into other service offerings.
• Work with assigned client service teams to deliver solutions in the pipeline through interdepartmental collaboration, leadership, and accountability.
• Help clients chart their future goals through people, processes, and technology.
• Evaluate and recommend solutions for client’s business needs which integrate with existing technology investments.
• Partner with the client services leaders on assigned accounts to help them reach their goals for organic growth and business development.
• Understand agency-wide capabilities and practitioners to ensure solutions teams are staffed with the correct skill sets to succeed and work on staffing and contracts with client service leaders.
• Work with MERGE’s internal alliance team to understand product pipelines and capabilities and assist in unlocking business opportunities.
• When necessary, work with business development on pitching new clients or responding to RFI/RFPs.

These are the qualifications we’re looking for

• 7-10 years of experience, with at least 2 years focused on solution delivery within an agency, systems integrator, or product team environment
• Ability to adapt quickly to new technologies, tools, and evolving business needs in a fast-paced environment
• Proven track record of leading technology delivery teams, ensuring alignment with architecture, staffing, and resource plans
• Strong client-facing communication and project management skills to guide internal and external discussions
• Experience establishing and tracking KPIs to measure business outcomes and solution success
• Hands-on leadership in small to medium accounts, ensuring growth and expansion within Experience Technology services
• Expertise in evaluating and recommending technology solutions that integrate with existing client systems
• Strong collaborative mindset, working cross-functionally to align staffing, skills, and business objectives
• Experience supporting business development efforts, including responding to RFPs and pitching new clients
• Knowledge of enterprise marketing technologies (e.g., Adobe, Salesforce, AI-driven solutions, DAMs, CDPs)
• Problem-solving mindset, with a focus on innovation, efficiency, and delivering measurable business impact

At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $127,100 - $152,550 , based on the individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!

Apply for this job

* indicates a required field

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

LinkedIn Profile *

Do you have 7-10 years of experience in solution delivery within an agency, systems integrator, or product team environment? *

Which enterprise marketing technologies (e.g., Adobe, Salesforce, AI-driven solutions, DAMs, CDPs) have you worked with, and in what capacity? *

Briefly describe your experience leading technology delivery teams, including aligning resources and ensuring project success. *

We are in a hybrid WFH/office environment. Are you able to commit to going into the office for 2 days per week? If so, which location(s)? - Denver, Chicago, Atlanta, KC, NYC, Boston *

Are you legally authorized to work in the United States? *

Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status, OPT, OPT STEM, F-1)? *

What is your desired salary? *

How did you hear about us? *