Information Technology Manager

We’re looking for a technical problem-solver with a wealth of experience tackling various hardware and software issues.

As a part of our hiring process, we ask that you please complete this 8–10-minute culture survey to be considered for this role at SLM:

At SLM, our Core Purpose is to Maximize Human Potential. We believe in the health and well-being of our Team Members which includes having an industry-best Total Rewards program. That program includes a flexible vacation policy, exemplary health benefits (BCBS), a 401k plan with a dedicated financial advisor, a financial education program, and top pay for our Team Members.

Who is Second Life Mac: SLM is the industry leader in Apple device buybacks for schools and businesses. We are the thought leaders when it comes to educating our clients on maximizing the value of their used Apple devices and ensuring that students/employees always have the technology they need to do great work. We purchase used devices, bring them to our facility to be cleaned and refurbished, then give them a second life by selling them to consumers at a great price. We’re a company that puts significant focus on helping our team members maximize their human potential. In fact, we’re so dedicated to this purpose that we embed it into our long-term business plan and vision.

The right candidates: We are looking for people who fit our core values (Do Whatever It Takes, Positive Energy, and Take Action). SLM hires and promotes using these values and they are in the core of every Team Member we have, people either have them or they don’t. SLM is an incredibly entrepreneurial company and people with that mindset fit in extremely well with our team. We are looking for people who want to be a part of something bigger, something special, something life changing.

IT Manager

Description of duties:

A Manager of Information Technology works with the leadership team to support the ongoing operations and business continuity of the company, identify opportunities for technical automation and improvement, identify solutions to meet those opportunities, and deliver and maintain those solutions.

This position is responsible for all software applications (NetSuite ERP, Salesforce CRM/SFA, integration tools, data destruction and automated testing software, etc.), technical infrastructure (networks, servers, desktops, scanners, printers, etc.), company-wide cyber security solution, business reporting, and project management.

• Lead, Manage and hold accountable 3-5 direct reports.
• Manage and enhance the NetSuite ERP system to support business activity in the areas of procure-to-pay, device processing (WIP), inventory management, sales order management, and core financials
• Manage and enhance the Salesforce CRM system to support all procurement activity, including contact management, opportunity management, and purchase order management
• Establish automation around extended business processes through tight system-system integration, with a primary focus on the ERP and CRM systems
• Integrate ERP and CRM systems with warehouse automation systems, business intelligence systems, and on-line eCommerce platforms
• Establish a business continuity plan that meets the uptime, data protection, recovery time, capacity, and performance levels required by the business
• Administer, maintain, and monitor all systems
• Provide Help Desk services to the business with quick response times and acceptable closure rates
• Assess, recommend, and implement cyber security policies, software, and tools to properly protect all electronic systems and data
• Monitor, respond to, and mitigate all identified risks and suspicious events
• Manage the data model and ensure that control data and transactional data are accurate
• Work with the business to define and deliver operational metrics for each critical business process
• Define project scope, project approach and strategy for a successful outcome
• Create and manage project plans, including tasks, owners, due dates, and milestones
• Establish and manage project acceptance criteria
• Report to and work with the CFO, COO and CEO on all technology matters.
• Perform other related duties as assigned by supervisor

Qualifications/Requirements:

Education:

Bachelor's degree in computer science or related field

Skills & Abilities:

• A proven record of accomplishment (at least 7 years) of excellence in a leadership role in technology, demonstrating expertise in a wide range of areas and departments.
• Ability to convey complex ideas in a clear and understandable manner.
• Strong analytical and problem-solving abilities, with a talent for thinking outside the box.
• Extensive experience in infrastructure, cyber security, and software development.
• A leadership style characterized by direct and transparent communication, humility, and a willingness to admit mistakes.
• The ability to simplify information and projects.
• Strong mathematical and financial acumen, with the ability to communicate these concepts effectively.
• Experience with MS Office365– must be proficient with technology, learn systems quickly and understand various software systems.

Other:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.
• Must be eligible to work in the us without sponsorship.

SLM takes pride in being an equal opportunity employer. We are committed to maintaining a diverse, equitable, and inclusive team. We do not discriminate against any individual based upon race, religion, gender (including pregnancy, childbirth, and/or related medication conditions), sexual orientation, gender identity, gender expression, color, sex, national origin, age, marital status, military/veteran status, disability, or any other characteristic protected by applicable law. Employment is decided by qualification, merit, and business needs.

Job Type: Full-time

Reports to: CFO