Lead ServiceNow Solution Engineer

International Lead ServiceNow Solution Engineer - Lisle, Illinois

International is looking for a Lead ServiceNow Solution Engineer to support our Digital Transformation Journey.

In this role, you will be responsible for IT Service Management (ITSM) and IT Operations Management (ITOM). You will be expected to play a lead role in the architecture and oversight of a technical team that provides day-to-day support and administration of these areas.

Responsibilities:

1. Assist in executing the IT strategy to drive the adoption and implementation of ITSM and ITOM best practices, ensuring alignment with business objectives and operational efficiency.
2. Build enduring relationships to foster collaboration and knowledge exchange.
3. Develop and oversee a strategic roadmap to enhance organizational excellence through the effective implementation and continuous improvement of ITSM services, processes, and tools.
4. Promote and champion the benefits of ITSM and ITOM processes including but not limited to: Incident, Problem, Change, Request, Enterprise Monitoring, and CMDB.
5. Analyze service performance metrics and drive process enhancements to improve service quality.
6. Ensure compliance with IT governance, risk management, and security policies.
7. Provide both technical and thought leadership for integrations and development of ITSM and ITOM tools while also promoting best practices.
8. Mentor service and process managers on ITSM and ITOM concepts.

Minimum Requirements:

1. At least 8 years of software engineer experience with at least 1 year of lead experience, OR
2. At least 6 years of software engineer experience with at least 1 year of lead experience, OR
3. At least 10 years of software engineer experience with at least 1 year of lead experience.

Additional Requirements:

• Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. International Motors does not anticipate providing employment-related work sponsorship for this position (e.g., H-1B status).

Desired Skills:

• Experience in mapping infrastructure components to business and technical services to enhance visibility, dependency management, and service impact analysis.
• Demonstrated experience in ITSM frameworks.
• Extensive experience with ServiceNow and SolarWinds.
• Ability to explain complex practices, processes, or procedures in clear and simple terms.
• Demonstrated experience in leading process improvement and organization change initiatives.
• Excellent presentation, time management, and collaboration skills.
• Ability to collaborate effectively with individuals from diverse cultural backgrounds.

Benefits and Compensation:

We provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.

Company Overview:

At International Motors, LLC, we’ve never backed away from forging our own path. Our openness and ability to meet customers where they are, combined with our curious mindset, define us as a company. With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.

EEO Statement:

International is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.