Operations Consultant - Global Specialized Credit Ops

Operations Consultant - Global Specialized Credit Ops

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Line of Business Job Description:

Operations Consultant/Documentation Administrator is responsible for independently coordinating preparation and review of loan/lease documentation, funding, and set-up on the system of record for Leasing and Equipment Finance within Global Operations.

Job Description:

This job is responsible for the day-to-day resolution of complex problems and the research and execution of complex transactions for a single site/business unit or smaller business unit(s). Key responsibilities include strategically advising upon the design, development, and implementation of products, systems, and services using discretion within the project management methodologies.

Responsibilities:

• Advises on the design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control.
• Identifies and recommends responsibilities and accountabilities for key programs/projects.

Line of Business Responsibilities:

• Independently coordinate preparation and review of loan/lease documentation, funding, and set-up on the system of record.
• Responsible for providing a consistently high level of service to Vendors/Customers in a timely manner.
• Perform assigned tasks quickly and efficiently, responding to requests for information, communicating issues to appropriate parties, and ensuring that responses to customers are prompt, professional, and courteous.
• Interface on a daily basis with underwriters, portfolio managers, customers, and other internal business partners.
• Update Exceptions Tracking System for receipt of lease/loan monitoring requirements.
• Interface with Records Administration to assure proper routing and scanning of documents.
• Exception escalation/reporting/resolution in conjunction with the Credit Team and external business partners.
• Utilization and review of a variety of systems and reporting tools that are required in support of all above-mentioned tasks.
• Special projects as required.

Required Qualifications:

• Highly proficient in Word and Excel.
• Detail-oriented and strong ability to multi-task in a fast-paced environment.
• Self-starter with excellent verbal, written, and people skills.

Desired Qualifications:

• Knowledge of the Uniform Commercial Code.

$57,400.00 - $88,500.00 annualized salary, offers to be determined based on experience, education, and skill set.

Discretionary incentive eligible:

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources, and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by calling 1.877.760.2076 . This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be considered. A response to your request may take up to two business days.

Please note: Messages left for other purposes such as following up on an application or non-disability related technical issues will not receive a response.