This is a 1 year contract and hybrid to Riverwoods, Il. W2 ONLY.
Responsibilities:
- Lead a team building email campaigns in the Responsys platform, standardizing the process we use to intake, prioritize, and build our templates while assessing what new capabilities our platform can support.
- Establish Key Performance Indicators (KPIs) and Objects and Key Results (OKRs) for the product team and ensure alignment with senior leadership (e.g., SPO, Dir, etc.). Creates and/or maintains key product documentation (e.g., customer journey map, technical specs, process mapping, etc.).
- Identifies and defines key non-functional requirements (e.g., security, availability, performance, etc.) to achieve necessary product metrics.
- Builds product backlog, prioritize its items to achieve Objectives and Key Results (OKRs) and continuously keep it up to date.
- Holds meetings with the product team to continuously update product backlog. Ensures product features and processes align with applicable Discover compliance and risk management standards.
- Ensures product adheres to the highest quality standards, including releasing security patches not linked to customers.
- Identify sources, monitor, analyze (Business Analysis), test, and interpret key product performance metrics including financials, network volumes, other key statistics, and internal/external customer feedback trends, industry trends, research findings, and competitive innovations then develop and communicate findings, and make strategic and tactical recommendations for performance improvements throughout the product lifecycle.
Qualifications:
- Bachelor’s Degree in Information Technology, Engineering, Business Administration and Management, Finance, Mathematics, Economics, Statistics or related
- 4+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
- In lieu of a degree, 6+ years of experience in Product Management or Engineering experience in Financial Services or Tech Industry, or related
- Experience deploying email campaigns using Oracle Responsys
- Proficient in HTML/CSS coding
- Understanding of the RPL development language
- Basic understanding of Adobe Photoshop and Figma
- Understanding of audience files for marketing campaigns and transfer of it across internal teams and external vendors via SFTP and API
- Agile Certification – Certified Scrum Master or Scrum Product Owner
- Experience with JIRA and Adobe Workfront
- Adobe Workfront
- Atlassian JIRA
- Oracle Responsys