Sales Lead

Job Title: Sales Lead

Reports To: General Manager

Travel: Local Travel Required

Compensation: TBD by AD

The Sales Leader plays an important role in accelerating growth for a territory of KidStrong Centers. This position is responsible for meeting and exceeding goals and targets related to member growth, retention, and community engagement. The Sales Lead will demonstrate a deep understanding and passion for the KidStrong brand and curriculum to meet and exceed sales goals. A laser focus on lead generation and follow-up is essential. Flawless maintenance of company-generated leads is a must. Dedication to building the lead pipeline through community engagement and self-generated partnerships is required.

This is not a 9a-5p job. To be successful, the Sales Lead must make calls and interact with parents when they are available (mornings, evenings, and weekends). This role is based out of a location TBD by the Area Developer (5 days a week) and will spend at least 1 shift per week in the center. Additionally, this role will go out into the community spreading the word about KidStrong! Flexibility in availability is required.

RESPONSIBILITIES:

• Drive membership sales through high-volume outbound phone calls on inbound leads (200+ calls/day is typical effort).
• Execute sound communication with the centers to ensure observations, trials, and new members receive a world-class experience.
• Self-management and motivation to exceed KidStrong sales targets.
• Oversee the sales process and systems.
• Manage sales data and present assessments of sales results and plans to drive overall portfolio performance.
• Work closely with Area Developer and Director on scheduling observations, trials, and enrollments by managing and following up on inbound leads.
• Respond and follow through in a timely manner with all KidStrong owner requests and client/lead requests.
• Provide and maintain the highest level of customer service beyond the sale to protect brand integrity.
• Create and implement quarterly community engagement plans to drive lead generation and support brand awareness.
• Proactively source partnerships and corporate sales opportunities.
• Support center-level initiatives such as center maintenance and training.
• Work 4 weekdays and 1 weekend day with the following schedule:
  • Monday-Thursday 3:00pm-7:00pm
  • Saturday 9:00am-1:00pm
• Maintain dependable attendance to team meetings and community events.

QUALIFICATIONS:

• 2+ years of experience in health, fitness, or hospitality sales preferred.
• Availability to work the required schedule; this is not a 9a-5p job.
• Experience with systems like ZenPlanner, Sales Messenger, HubSpot, Google Sheets/Docs/Slides, and auto dialer systems preferred.
• Prior experience in outbound phone sales is strongly preferred (200+ calls/day is typical effort).
• Proven track record of exceeding sales targets/quota.
• Strong sales mentality and comfort with outbound sales efforts.
• Excellent verbal and written communication skills.
• Strong work ethic, integrity, and professional demeanor.
• Practical work experience using Microsoft Office Products.
• Prior CRM experience (Salesforce, etc.) is strongly preferred.

Supervisory Responsibilities:

This position will not directly supervise any employees.

Sphere of Interaction:

The Sales Lead will work closely with other Sales Managers, Directors within the Region, KidStrong families, and potential members.

DNA / Competencies:

Competitive:

• Strong internal drive and desire to grow the KidStrong member base.

Result Driven Communication:

• Speaks clearly and persuasively in positive or negative situations.
• Responds well to questions; listens and gets clarification.
• Demonstrates group presentation skills; participates in meetings.
• Writes clearly and informatively; edits work for spelling and grammar.

Passionate/Professional:

• Approaches others positively and treats them with respect.
• Maintains a positive presence under pressure.
• Accepts responsibility for own actions; exhibits high level of ownership.
• Follows through on commitments.
• Gives and welcomes feedback.

Organized:

• Prioritizes and plans work activities; develops realistic action plans.
• Sets goals and objectives.
• Focused on plan and execution to deliver results in a timely manner.
• Embraces innovation and a quickly-changing landscape.

Resilient:

• Optimistic; solution-based mindset.
• Strong rebound after setbacks and welcomes learning opportunities.

Active Listener:

• Balances team and individual responsibilities.
• Exhibits objectivity and openness to others' views.
• Contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Puts the success of the team above own interests; able to build morale and group commitments to goals and objectives.

Community Builder:

• Innate desire to care for and connect with KidStrong families.
• Represents KidStrong with pride and passion in the community at all times.