Senior Customer Success Manager

Job Description Summary:

What you need to know about the role:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.

Job Description:

Your way to impact:

We are looking for a rockstar engineer to spearhead our Identity Platform. As a senior member of the team, you will architect and implement robust solutions to complex problems. Our team is fast and innovative, following agile methodologies. If you are self-driven, passionate, a team player, and have effective communication skills, this role will fascinate you.

Your day to day:

• Work within a team of highly talented engineers, product, and architects to design and develop a highly scalable and configurable Identity Platform.
• Being involved in design meetings to propose, discuss, and refine new features and functionality.
• You must have significant business knowledge and technical expertise in application design and architecture, as well as knowledge of related domains of technical architectures (network, security, and infrastructure engineering), information architectures, and data architectures.
• Maintain and enhance existing architectural documentation and create new ones as needed.
• You will be involved in all aspects of the project life cycle, from the initial kickoff through the requirements analysis, design, and implementation.
• Must be a self-starter, work independently or as a team member, and have strong communication skills in interfacing with business partners and the Technology.
• Highly analytical, innovative, and able to think strategically and to develop comprehensive detailed specifications.
• Experience in engineering support of a product through a PDLC. Working knowledge of finance industry standards and practices preferred.

What do you need to bring:

• Bachelor’s degree with 12+ years of experience including technical leadership. Expert in back-end development using Java EE technologies (e.g. Java language, application servers, servlet containers, JMS, JPA, Spring MVC, Hibernate).
• Strong OOP skills, with the ability to analyze requirements and transform them into scalable software designs.
• Experience with HTTP, REST APIs, and competent designing and building web services/microservices in a commercial setting.
• Knowledge of SQL and other/NoSQL/modern database and storage technologies.
• Experience with Design Patterns, MVC, and frameworks (e.g. Spring).
• Competent in design/implementation for reliability, availability, scalability, and performance.
• Competent in software engineering tools (e.g. Java build tools) and best practices (e.g. unit testing, test automation, continuous integration, etc.).
• Should be a strong advocate of code craftsmanship, good coding standards, and use of tools that will improve the quality of the delivered code.
• Experience with using Agile/Scrum methodology for software development.
• Good understanding of web services and SOA related standards like REST/OAuth/JSON and SOAP/WSDL.

Extra credit: Provide your GitHub account or code samples with your resume.

Subsidiary:

PayPal

Travel Percent:

0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. We offer benefits to help you thrive in every stage of life, including a flexible work environment, employee share options, health and life insurance, and more.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion:

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.