Senior Group Sales Manager

Deliver brilliant guest service each day, each night, and every time in-between by championing our 6 Xs Hotter Service Philosophy. Sell and service clients to meet and exceed budgeted total room revenue and food and beverage revenue goals as dictated by the hotel's budget and keep Director of Sales and Marketing informed of all operations pertaining to the sales department. Assist the Director of Group Sales in leading the sales team as needed and be an example to the other sales team members.

Duties and Responsibilities

SKILLS:
We are looking for those who celebrate culture, humor, wit, thoughtful and attentive service and team orientation. This position requires strong leadership skills by those who are not afraid to be imaginative or inspired. You'll need an ability to create a motivating work environment driving our Whatever It Takes attitude. Have a strong passion for excellence and guest service. Previous Hotel and sales experience required. Future leadership development position.

RESPONSIBILITIES:

1. Celebrate our culture of individualism, engagement, having fun and evolving the Wit experience for every guest every time.
2. Recognize the importance of literature, humor, music, science, theatre and culinary arts in making the Wit more experience than hotel.
3. Represent the hotel in a positive manner at all times.
4. Meet and exceed budgeted room revenue and food and beverage revenue goals as outlined by the hotel's overall budget. Develop assigned market segments by following the Marketing Plan action items utilizing the following sales protocols:
1. Face to Face Appointments and Outside Sales Calls
2. Telemarketing/Prospecting
3. Site Inspections and On-Site Entertainment
4. Constant Contact Email Blasts
5. Networking Functions related to Market Segment
6. Client Appreciation Parties
7. Local High Rise Infiltration and Exposure for the Wit
8. Trade Organization Participation
9. Internal Communication
10. Servicing of Accounts as needed
11. Follow-up on Leads and Referrals within 4 hours of receipt
5. Meet and exceed Food and Beverage revenue goals through catering sales goals for meeting space, and promoting other food and beverage outlets.
6. Follow prescribed Action Calendar in Marketing Plan to ensure your assigned activities are completed in a timely manner.
7. Lead by example and assist more junior sales managers with direction as needed to create an overall effective sales team.
8. Assist in developing Marketing Plan for following year for your market segment(s).
9. Assist in maintaining a team effort with fellow sales staff members as well as with other departments within the hotel.
10. Actively sell and promote all amenities and outlets of the hotel, including meeting space, Room, Spa, Restaurants and Roof Top Lounge.
11. Follow the meeting space selling guidelines to ensure maximum room revenue per occupied meeting room.
12. Maintain and create account lists in Delphi through accurate account entry and proper trace systems to follow up in a timely manner.
13. Maintain active and accurate group contracted filing system as outlined in Office Procedures.
14. Respond promptly to all inquiries, lead referrals, and existing clients; resulting in documentation of all communication preferably within 4 hours.
15. Generate new business through personal contacts as described in the above list of activities.
16. Communicate and report all activities on a timely basis to the Director of Sales and Marketing by maintaining the following:
1. Active and accurate accounts and trace system using sales software
2. Monthly Review of individual sales progress
3. Attendance and active participation at weekly sales meeting
17. Maintain working knowledge of all other departments in the hotel in order to work in unison with all departments.
18. Maintain working knowledge of all Hilton and Doubletree promotions and maintain up to date training as directed by the brand and through the hotel.
19. Promotes and provides leadership in fostering property sales/Hilton Worldwide Sales synergies.
20. Develop knowledge of the competition to better aid in the solicitation of accounts and network with industry peers to increase referral business.
21. Follow-up with all clients before, during and after all meetings by up-keeping a current trace system through written, verbal and personal communication with clients.
22. Meet with clients on property during meetings and conduct pre-con meetings as necessary.
23. Keep abreast of all in-house functions.
24. Comply with hotel's Standard Code of Conduct and all other regulations established by management and Employee Handbook.
25. Be completely knowledgeable of hotel's emergency procedures as instructed by hotel management.
26. Be familiar with current marketing programs of the hotel with the Director of Sales and Marketing.
27. Continually monitor, update and maintain Group Room Control Log.
28. Monitor your Department's and individual market segments revenue pace.
29. Review guest list in house/arrivals report to be aware of potential company business to target within assigned market segments.
30. Active participation in daily sales stand up meeting and weekly sales & staff meetings.
31. Ensure that all required reports are completed on a timely basis.
32. Understand and contribute in overall revenue management initiative and strategies to ensure we are maximizing revenue.
33. Lead the Wit experience as instructed by the hotel leaders.

ADDITIONAL QUALIFICATIONS:

1. Communicate in the primary language of the hotel.
2. Show off the proper uniform/dress at all times and be well groomed.
3. Be flexible since you are running a 24/7 hotel operation.

Compensation

Required Skills

Required Education

Location

About the Company

A uniquely different hospitality company, SMASHotels relentlessly pursues the finest talent, trends, and ambiances to create extraordinary experiences. A deep passion for exceptional customer service creates engagement and loyalty. Innovative programming and perpetual development keep us fresh and relevant.
SMASHotels embraces emergent technology to drive cost control, flawless operations, marketing, customer relationship management, entertainment and online and in-person engagement.
Our track record has shown that by raising the bar through a focused commitment both financially and experientially, we achieve success, and our return on investment is substantially higher than industry standards.