Senior Sales force consultant

Client provides innovative financial services and guidance to corporations, institutions, and high-net-worth families and individuals globally. With over 130 years of financial experience and over 20,000 partners, Client serves the world's sophisticated clients using leading technology and superior service.

As an employee, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability.

The Salesforce Consultant is responsible for business analysis, application development, and support for cloud-based solutions. The Salesforce Consultant will work closely with Client's Salesforce technical architect and Salesforce developers to leverage features and functions of the Salesforce.com platform to implement and support Sales and Service Cloud solutions for our clients.

Responsibilities:

• Participates in requirements gathering and design workshops to understand application functionality and support requirements for the team.
• Provides Level 2 and 3 Salesforce support and interacts with business and other teams.
• Conducts tool/technical assessment for releases.
• Performs feasibility analysis.
• Supports the technical architecture of the solution.
• Defines mapping specifications for integrating Salesforce with other enterprise applications.
• Provides application support, incident analysis, and problem reduction.
• Leads and mentors the Salesforce support team onsite and offshore.

Qualifications:

• Bachelor's degree in Computer Science or equivalent.
• 4+ years of experience in Salesforce.com project implementation and experience in enterprise-level projects and regional rollouts.
• Full life cycle implementation and support, with hands-on technical knowledge and architecture solutions required.
• Salesforce.com certifications and good knowledge of the Salesforce.com platform (i.e., Visualforce, Apex, Salesforce Lightning, Integration, etc.).
• Experience migrating from Classic to FSC and Lightning.
• Able to work well in a cross-functional environment, with effective communication with business users in understanding requirements and providing solutions; provides overall Salesforce architecture guidance to align with enterprise architecture.
• Leads Salesforce Support for multiple Business Units, managing the support team onsite and offshore, and actively interacting with Product and Business Partners.
• Excellent customer service skills and eagerness to help and learn leading-edge technologies (SF and other supporting services and components).
• Good communication skills, both written and verbal.
• Support experience with multi-channel applications (web, mobile, API, etc.).

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability, and veterans (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements, or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.