Senior Sales Manager - Chicago Cluster

Job Description - Senior Sales Manager - Chicago Cluster (HOT0B550)

Job Number:

HOT0B550

Work Locations

The Palmer House Hilton, 17 East Monroe Street, Chicago 60603

The Hiltons of Chicago comprise three of Chicago's most iconic hotels: Hilton Chicago, The Drake Hotel, and Palmer House, a Hilton Hotel. They collectively showcase over 344 years of Chicago hospitality, with beautiful ballrooms and ample breakout spaces suitable for everything from grand conferences to small meetings.

The Sales Complex is expanding its team and is looking for a Complex Senior Sales Manager to join them. The Senior Sales Manager will be responsible for one of our large group market segments.

What Will I Be Doing?

A Senior Sales Manager is responsible for securing groups and conventions by building and establishing relationships with customers. Hilton seeks dynamic individuals who are well-rounded and business-minded. The sales office in a hotel is a fast-paced, ever-changing environment and serves as a launching pad for those who aspire to grow their careers in hospitality.

Key Responsibilities:

• Research, solicit, and generate new leads for group opportunities through database research and proactive sales efforts, maximizing new room revenue streams to meet and exceed lead generation goals.
• Represent the hotel in developing market segment(s) and new customer relationships while maintaining existing relations with assigned accounts, consistently striving to maximize revenue and profitability for all hotel revenue streams.
• Develop a business strategy by analyzing historical, current, and future hotel and market trends, implementing marketing initiatives to capture the maximum amount of lead revenue to meet and exceed sales goals.

Position Requirements:

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and apply a disciplined approach to qualify, negotiate, and secure new revenue for the hotel is essential.

Customer and Account Management:

• Engage with Hilton Worldwide Sales, Convention Bureau, and intermediaries to retain existing customers and secure new business for the hotel.
• Develop and execute plans for outside sales calls, industry tradeshows, and customer events.
• Maintain an up-to-date pipeline of business opportunities that align with the short and long-term business objectives for the designated market.
• Represent the hotel in all interactions with customers relative to sales, including creating business proposals and executing contracts.

Prospecting:

• Identify potential customers and prepare and implement your call strategy.
• Create and execute a plan to shift share from competitors.
• Engage in outside sales activities to uncover needs, build relationships, and win new business.

Negotiations:

• Negotiate contracts and commission agreements with end-user customers and intermediaries.
• Provide solutions that achieve and protect the financial goals of the hotel while strengthening relationships with customers.

What Benefits Will I Receive?

• Medical Insurance Coverage Options for you and your family.
• Vision, dental, life, and disability insurance.
• Mental Health Resources.
• Best-in-Class Paid Time Off (PTO).
• Go Hilton travel discount program.
• 401(k) Plan with company match.
• Career growth and development opportunities.
• Debt-free education access.
• Employee stock purchase program (ESPP).