Software Implementation Coordinator

BruntWork | Full time: 35 paid hours per week or more

• Job Category: Operations and Project Management
• Work Timezone: Must be a City eg London, Chicago
• Work Schedule: Fixed Schedule
• Job Type: Full time: 35 paid hours per week or more
• Date Opened: 01/07/2025
• Remote Job
• Industry: Other

Job Description

This is a remote position.

Full-time (40 hours a week)

Mon-Fri 8am-5pm (10:00 PM to 7:00 AM PHT) (includes 1 hr unpaid break)

CST

Responsibilities:

1. Manage 8-15 concurrent implementation projects for our SaaS platform
2. Coordinate directly with clients to collect necessary data, pictures, and assets
3. Liaise between internal teams and customers to ensure project timelines are met
4. Follow and maintain well-documented processes for project implementation
5. Participate in client calls and email communications to manage project progress
6. Provide regular updates to the implementation team lead on project statuses
7. Facilitate the flow of information and data between multiple parties involved in the implementation process

Requirements:

1. Strong familiarity with SaaS platforms, particularly in the built environment
2. Excellent communication skills, both written and verbal
3. High level of technical aptitude, though coding skills are not required
4. Ability to understand and use technical jargon related to building systems
5. Strong project management and organizational skills
6. Proficiency in using various internal tools for project tracking and management

Scope:

1. Manage the entire implementation lifecycle from post-sales to project completion
2. Coordinate with multiple stakeholders including clients, internal teams, and integration partners
3. Handle projects of varying complexity and scale within the building management software domain
4. Contribute to the refinement and improvement of implementation processes